xVisitor Services - SCHG

Opportunity Overview:
Stevens-Coolidge House & Gardens exemplifies the rural retreats of wealthy urbanites of the early 1900s. Today, the gardens are currently undergoing a revitalizing expansion, and The Trustees is looking for outgoing and engaging volunteers to join us in welcoming visitors to the exciting new gardens as a Property Ambassador.
 
As a Visitor Services Volunteer, volunteers will assist within our gift shop, meet and greet our guests and help our visitors with admission to the property. Visitor Services Volunteers may also share information about the property, answer general questions about events, programs and workshops and the benefits of membership. Volunteer shifts are available daily from 10:00 pm – 1:00 pm. This opportunity is for individuals who enjoy talking to people and have an interest in gardens or gardening, local Massachusetts’ history, or Stevens-Coolidge House & Gardens.

Reports: Engagement Manager, Visitor Services and Retail Coordinator

Covid-19 Volunteer Safety:
The health and safety of Trustees’ volunteers, staff and visitors is our top priority.

• If you are not feeling well, please stay home
• If you have been in contact with someone with Covid-19 or someone displaying symptoms of Covid-19, please stay home
• For our most current Covid-19 updates, please visit our main Trustees site

Responsibilities (may include but are not limited to the following):

• Communicate effectively with staff and other volunteers
• Provide an excellent experience for members, visitors, and their families
• Greet and direct visitors
• Educate the public about the mission of the Trustees and the benefits of being a Trustees’ member
• Interact with visitors, answer questions about the property, events, programs, and workshops
• Gather information from visitors for mailing lists and promotional outreach
• Assist with special programs on an occasional basis
• Assist with light property clean-up, if needed
• Assist with administrative projects such as updating bulletin boards, restocking pamphlets & flyers
• Observance of Trustees safety and COVID protocols
• Log volunteer hours weekly

Qualifications:

• Have reliable transportation to the property
• Demonstrate excellent customer service and communication skills
• Desire to meet with the public, share knowledge of the property and The Trustees
• Dress in appropriate clothes and footwear for varying weather conditions
• Flexible and independent
• Familiarity with Stevens-Coolidge House and Gardens [preferred, but not required]
• Ability to walk on a variety of surfaces: grass, pavement, uneven surfaces
• Ability to pick up lightweight objects from ground level
• Bilingual candidates encouraged
• Minimum age: 18 years old
• Note: a background check may be required

Time Commitment Needed:
Daily, from 10:00 am – 12:00 pm and/or 11:00 am - 1:00 pm. We are looking for volunteers who are willing to work at least two, two-hour shifts each month.

For more information contact volunteer@thetrustees.org

To explore other volunteer opportunities, visit our volunteer page at http://volunteer.thetrustees.org/
 
More about The Trustees
Founded by landscape architect Charles Eliot in 1891, The Trustees has, for more than 125 years, been a catalyst for important ideas, endeavors, and progress in Massachusetts. As a steward of distinctive and dynamic places of both historic and cultural value, The Trustees is the nation’s first preservation and conservation organization, and its landscapes and landmarks continue to inspire discussion, innovation, and action today as they did in the past. We are a nonprofit, supported by members, friends and donors and our 116 sites are destinations for residents, members, and visitors alike, welcoming millions of guests annually. www.thetrustees.org.

 

Inclusive Spaces for All
We are committed to providing a welcoming environment for all. Together, alongside our partners and volunteers we are creating inclusive spaces of community for people of all backgrounds to enjoy and preserving these open spaces for everyone, forever. We are committed to inclusion across race, gender, age, religion, identity, ability, and experience.

 

The Trustees is committed to a policy of non-discrimination and equal employment opportunity for all employees and qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, ancestry, age, military service, application for military service, veteran status, physical or mental disability, genetic information, or any other status protected by applicable law. The Trustees makes reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.